Purchasing Terms, Conditions, Shipping and Return Policies
We accept credit card payment. If you are shopping from outside North America, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, MasterCard, Discover, American Express. and PayPal. We do not charge for any item until it is ready to ship.
We only accept purchase orders from Hospitals, School Districts and Government Agencies. Please email purchase orders to orders@tfhusa.com. Any other facility or person must pay by credit card or check. All orders by personal check will ship when check clears the bank.
All Gift Certificates have an expiration date of 1 year from date of issue.
We only accept purchase orders from Hospitals, School Districts and Government Agencies. Please email purchase orders to orders@tfhusa.com. Any other facility or person must pay by credit card or check. All orders by personal check will ship when check clears the bank.
All Gift Certificates have an expiration date of 1 year from date of issue.
Click for TFH W-9 Form
Klarna Pay Later in 4 Agreement
How it works
- 1. Use your own valid debit or credit card, or other accepted payment method, to pay (no prepaid cards).
- 2. The first payment is charged when the merchant completes your order (this is usually the shipping date for online orders).
- 3. The next 3 payments are automatically made every 2 weeks after your first payment (payments are every 15 days for California residents).
- 4. Klarna charges no interest with Pay Later in 4 and no fees unless you fail to make a payment or, in some circumstances, your payment is returned.
- 5. If you return your goods we will automatically reduce the amount you owe us. If you already paid us for a refunded order, we will refund the balance back to your original payment method.
- 6. If you have questions about the quality or shipping of your order, please contact the merchant where you made the purchase.
- 7. A Late Fee of up to $7 may be charged if any scheduled payment remains unpaid after 10 days (this will never exceed 25% of your Installment Payment amount).
- 8. Depending on your payment method, your financial institution may charge you interest or fees under your agreement with them. If you have any questions about those charges contact your payment method provider.
- Learn more here about Klarna.
Specials, Voucher Code & Discounts Restrictions
We offer discounts and special pricing throughout the year. To keep up to date on these, please sign up for our mailing list on the homepage. Voucher Codes are not to be combined with any other offer. Not valid on special pricing items, free shipping products, gift certificates, existing quotes, bids or current orders. Oversize and truck shipping charges apply. You may purchase a mix of truck and regular shipping items in the same cart, but discount will only apply to the regular shipping items. Free shipping only applies to orders shipped within the continental United States. We will contact you for shipping charges to Alaska, Hawaii, Puerto Rico and US Territories.
EMAIL10 Voucher code - One time use only. Not to be used with any other offer. All other restrictions apply.
EMAIL10 Voucher code - One time use only. Not to be used with any other offer. All other restrictions apply.
Damages and/or Losses
TFH USA makes every effort to package and ship your order with the greatest of care. Freight and some ground shipments require a signature on the bill of lading. By signing this, you acknowledge that you have inspected the shipment and are accepting the shipment free and clear of any damages.
However, there are occasions when damage or loss occurs in transit. Upon receipt, you must open and inspect the contents of the shipment for possible concealed damage or loss. As the recipient, you have the right to take the time do this. If you see obvious damage to the box and/or contents, you may refuse a shipment. If you have inspected and choose accept the shipment, you must note any and all damages and/or losses BEFORE signing the bill of lading. Keep all packaging and shipping material associated with a damage or loss shipment.
IMPORTANT: You only have 5 business days from receipt of shipment to report damage or loss to our Returns Department at 800-467-6222 for both freight or ground shipments. At that time, we will arrange for a replacement or refund. After 5 business days, we are not able to refund or replace for damages or loss.
However, there are occasions when damage or loss occurs in transit. Upon receipt, you must open and inspect the contents of the shipment for possible concealed damage or loss. As the recipient, you have the right to take the time do this. If you see obvious damage to the box and/or contents, you may refuse a shipment. If you have inspected and choose accept the shipment, you must note any and all damages and/or losses BEFORE signing the bill of lading. Keep all packaging and shipping material associated with a damage or loss shipment.
IMPORTANT: You only have 5 business days from receipt of shipment to report damage or loss to our Returns Department at 800-467-6222 for both freight or ground shipments. At that time, we will arrange for a replacement or refund. After 5 business days, we are not able to refund or replace for damages or loss.
Shipping and Handling
Shipping is a percentage of the product total. Minimum shipping charge is $10. On ground shipments (non-oversized items) of $275 or more, maximum shipping of $40. For large volume orders, we will contact you with a shipping quote. Large (oversized items) will incur additional shipping charges.
Truck shipments incur a minimum charge of $350. This is for tailgate service only. When multiple truck items are on one order, we will contact you with a shipping quote. If your facility does not have a loading dock, Liftgate and/or Inside Delivery may be required and is an additional fee from the freight company. Minimal charge for this service is $200. Please indicate in the comments section of your order that you need these services and we will contact you with a quote.
Free Shipping applies orders within the continental United States. Regular shipping applies to Alaska, Hawaii and Puerto Rico.
Additional Shipping Charges apply to remote service areas as following:
Truck shipments incur a minimum charge of $350. This is for tailgate service only. When multiple truck items are on one order, we will contact you with a shipping quote. If your facility does not have a loading dock, Liftgate and/or Inside Delivery may be required and is an additional fee from the freight company. Minimal charge for this service is $200. Please indicate in the comments section of your order that you need these services and we will contact you with a quote.
Free Shipping applies orders within the continental United States. Regular shipping applies to Alaska, Hawaii and Puerto Rico.
Additional Shipping Charges apply to remote service areas as following:
- Williston and Minot, ND - $300
- Midland and Odessa, TX - $400
- Navy Pier, Chicago, IL - $89
- Puget Sound, WA - $400
These charges will be shown at the checkout on the payment page.
Customers with orders shipping to Hawaii, Alaska, Puerto Rico & Mexico will be contacted with exact freight charges prior to shipping.
Shipping charges to Mexico, Latin America and the Caribbean are to the border only. You must have your own freight forwarding company to expedite the shipment. You will be surcharged for GST and PST taxes and clearance through customs including brokerage fees.
We Recycle! We reuse a variety of boxes to ship our products. This helps keep our prices down and helps the environment at the same time.
Customers with orders shipping to Hawaii, Alaska, Puerto Rico & Mexico will be contacted with exact freight charges prior to shipping.
Shipping charges to Mexico, Latin America and the Caribbean are to the border only. You must have your own freight forwarding company to expedite the shipment. You will be surcharged for GST and PST taxes and clearance through customs including brokerage fees.
We Recycle! We reuse a variety of boxes to ship our products. This helps keep our prices down and helps the environment at the same time.
Delivery Schedule
We ship your order right away. We will normally send your order to you in 1-2 business days. Due to some supply chain issues, some shipments may take longer. We will keep you informed of delays.
Custom orders may take up to six weeks.
Drop Ship Items
We ship most of our products directly from our warehouse in Pennsylvania. Some items are marked "Drop Ship Items". These items will be sent separately from our supplier partners. Please direct any questions to 800-467-6222.
Returns
If you are not happy with your item you, of course, can return it. Please call TFH at 800-467-6222 for a Return Authorization Number (RA number). This number must be written on the outside of each box being returned along with our address. Items returned without an RA number will be refused.
We accept only unused/unassembled items in resaleable condition.
Return freight is the customer's responsibility unless an item was sent to you in error. Truck items must be returned by the same carrier that delivered them. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resaleable condition, you will receive a refund for the merchandise (less shipping charges). If a return is after 30 days but less than 90 days, a restocking fee will be charged. Some items offer free shipping on the original delivery. For these items, the actual cost of shipping the item to you will be deducted from your refund.
We accept only unused/unassembled items in resaleable condition.
Return freight is the customer's responsibility unless an item was sent to you in error. Truck items must be returned by the same carrier that delivered them. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resaleable condition, you will receive a refund for the merchandise (less shipping charges). If a return is after 30 days but less than 90 days, a restocking fee will be charged. Some items offer free shipping on the original delivery. For these items, the actual cost of shipping the item to you will be deducted from your refund.
Restocking fees are:
31-60 days - 15%
60-90 Days - 50%
Sorry, no returns will be accepted after 90 days.
60-90 Days - 50%
Sorry, no returns will be accepted after 90 days.
All returned merchandise should be packaged securely to prevent damage and shipped prepaid preferably insured USPS, FedEx or UPS to the address below. If you feel an item is defective and would like reimbursed for your return shipping charges, please include a receipt for your shipping in the box. We will reimburse you for reasonable shipping charges. we do not pay for packaging materials charged by shipping stores. If possible, use the box and packaging materials that your order was shipped in.
Please send returns to:
TFH USA - Returns Department
4537 Gibsonia Road
Gibsonia, PA 15044
TFH USA - Returns Department
4537 Gibsonia Road
Gibsonia, PA 15044
**Chew products and custom made products are not returnable.**
Wishlist & Quote Systems
Our Wishlist system works similar to a wedding or baby registry. First, you will need to register for an account with us in order to create a Wishlist. On the product page, click the "Add to Wishlist" prompt under the "Add to Cart" button and your item will be added to your Wishlist. You can create several different Wishlists for holidays, birthdays, special occasions or products you need daily. You will be able to share with friends, colleagues, or family members through social media or a direct link to your Wishlist. Then they can purchase items directly from your Wishlist by adding them to the shopping cart.
Our Quote system allows you to create a PDF quote right from our website that you will be able to print or email for approval. To create a quote, put items in your shopping cart and click "Create a Quote" button. You will be taken to another screen that will have the downloadable PDF and a link to share with supervisors. You will also receive an email with these options as well to forward to the appropriate departments for approval.
Our Quote system allows you to create a PDF quote right from our website that you will be able to print or email for approval. To create a quote, put items in your shopping cart and click "Create a Quote" button. You will be taken to another screen that will have the downloadable PDF and a link to share with supervisors. You will also receive an email with these options as well to forward to the appropriate departments for approval.
Back Orders
If you place an order and a specific item is on back order, you will be notified via email that your item(s) is on back order. If you wish to cancel a back order, please contact us at 800-467-6222.
Prices and Specifications
When we receive your order, we try to ship the latest model available at the current price. All prices are subject to change without notice. Some product modifications may occur.
Specials, Voucher Code & Discounts Restrictions
We offer discounts and special pricing throughout the year. To keep up to date on these, please sign up for our mailing list on the homepage. Voucher Codes are not to be combined with any other offer. Not valid on special pricing items, free shipping products, gift certificates, existing quotes, bids or current orders. Excludes truck shipments. Oversize and truck shipping charges apply. You may purchase a mix of truck and regular shipping items in the same cart but discount will only apply to the regular shipping items. Free shipping only applies to orders shipped within the continental United States. We will contact you for shipping charges to Alaska, Hawaii, Puerto Rico and US Territories.
EMAIL10 Voucher code - One time use only. Not to be used with any other offer. All other restrictions apply.
EMAIL10 Voucher code - One time use only. Not to be used with any other offer. All other restrictions apply.
BFCW24 Voucher code - Black Friday/Cyber Week 2024 Special - Save $20 off your order of $100 or more. Restrictions apply, see below for details.
Credit Policy
We will establish and open an account (net 30 days terms) for hospitals, schools, government agencies, etc., with a purchase order. All others must prepay using a check or credit card. Any organizations claiming exemption from sales taxes should include their tax exemption form or their tax-exempt ID number with their order (Pennsylvania residents only).
Credit Cards
For your convenience, we accept Visa, MasterCard, Discover, American Express and PayPal.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Privacy Policy
TFH does not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Statement of Policy
TFH equipment is designed and manufactured only for supervised activity. This equipment must not be used unsupervised. It is the supervisor's responsibility to ensure that the equipment is appropriate for the individual, that it is used safely, and put away when not in use.
TFH equipment should not be modified. The instructions should be followed and the instruction sheets should be kept handy for reference by other supervisors.
Guarantee of Satisfaction
As you know, we've always been passionate about helping those involved with the challenges and joys of caring for those with disabilities. All our products are selected with great care to make the play and learning opportunities available to everyone. Our reputation for quality is second to none, and all TFH products are guaranteed for one year against manufacturer defects.
Full Year Limited Warranty
All TFH products are guaranteed against defects in materials and workmanship for one full year from date of shipment. Any such defect will be repaired or the products replaced, at our option, upon return to our offices. You must contact us for a return authorization before sending us any equipment at 800-467-6222. All equipment will wear with use and no guarantee is made against normal deterioration. We recommend you inspect all weight bearing equipment, fittings and supports to guard against injury. Any alterations of equipment, improper use or storage of equipment will void our warranties. Warranty does not cover conditions, damages or failures due to normal wear and tear and storage.
Limitation of Liability
Our products are intended for supervised use and, even though we use the finest materials available, we cannot guarantee freedom from injury. The supervisor assumes all risk of injury or applicability during use. All merchandise is sold under this condition, which no representative of the company can waive or change.
Disclaimer
We reserve the right to amend the specification of any product without prior notice. Some product modifications may occur.
Website Errors
We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate. Should a pricing error arise, we will inform the customer. We reserve the right to supply at the true price or not to supply. Products may vary slightly in design and/or color from the illustrations and are subject to change without notice.
Important Information
Play is by its nature exciting and unpredictable and should always be supervised. Our photos and suggestions are not intended to be recommendations for any activity. We cannot accept responsibility for the accuracy of any such information. It is up to the supervisor to determine whether a given activity is appropriate for the situation. Most TFH products can be used by both children and adults. We recommend that all of our products be used under adult supervision at all times.
Activity Toys
Maximum weight: Figures quoted for maximum weight in this catalog include the additional force generated by bouncing or swinging. Please do not exceed this maximum and check weight-bearing systems regularly. Although we use the finest material available, all equipment will wear with use. Our guarantee does not include normal wear. You should inspect all equipment before use to avoid unexpected failures or injury.
The best form of inspection is by means of a system. Checking before use often sacrifices thoroughness for speed. We highly recommend a routine system of maintenance for all your play equipment & particularly for weight bearing activity toys. A comprehensive checklist includes looking at all moving parts individually and at the mechanism as a whole.
Special Orders Terms & Conditions
Special orders include, but are not limited to, custom-made products (wall pads, floor pads, etc.) and orders of large quantities. Customer understands that there are no returns or refunds on special orders. The customer also guarantees that they will accept and pay for special orders from TFH USA. Please contact us for estimated delivery times for these types of purchases at 800-467-6222.
Hours of Business
Our offices are open from 8:00AM to 4:30PM EST, Monday through Friday. Call at other times to leave a message on our voice mail, and we'll call you back as soon as we can. Our toll-free number is 800-467-6222. Our fax number is 724-444-6411.
Our online shop www.specialneedstoys.com/usa is open 24 hours a day, 365 days a year.
California Prop 65
California Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.
Some businesses are exempt from Proposition 65. Small businesses with fewer than 10 employees, governmental agencies and public water systems are exempt from the warning requirement and discharge prohibition of Proposition 65.
TFH is one such business having fewer than 10 employees. However, we treat the safety of customer seriously and will continue to publish warnings against products where a manufacturer has provided us information that a listed chemical has been used during production.