Curbside Pick Up & Delivery Info

TFH Canada's Curbside Pick-Up option offers you the convenience of placing an order online and picking up your item(s) at our Pickering, Ontario warehouse. This feature not only saves you shipping fees but also limits the number of parcels overloading delivery companies while increasing social distancing.


1. Place Your Order.   2. Pay for the Order.    3. Wait For an Email with Pick-up Appointment.    4. Come to Our Warehouse

Place your Order
online or over the phone, and enter our address as the "delivery" location. We will override any shipping charges to your order. We will contact you via the email provided to set a pick-up appointment.

Here's What you need to do:

Add item(s) to your Cart - Proceed to Check Out

From the "Check Out page":

 Enter YOUR invoice information

Go to Shipping Details Page:

Enter OUR Address:
16-1750 Plummer Street
Pickering, Ontario
L1W 3L7
Telephone: Your Mobile number

You will receive an initial Order Confirmation email acknowledging our receipt of your order.
Wait until you receive an email that your order is ready for pick-up before heading over to our warehouse.

When you arrive at the warehouse, please follow the instructions provided in your email for a contactless pick-up experience.

Shipping: Effective January 1, 2020
A minimum of $12.00 CDN charge for delivery. Delivery charges will vary by postal code within Canada.

It is TFH Canada’s policy is to pass on our volume discounted shipping rates based on size and weight—with no handling charges or mark-up. This means substantial savings to our customers.

To determine the applicable shipping rate for items in your Cart:
Select Proceed to Checkout
  1. Select or add your shipping address
  2. Select a payment method and select Continue
The total shipping cost will be listed under Order Summary

Note: The transit time begins the first full shipping day after the package leaves our facility. Typically 2-3 business days.

To ensure that you receive your product securely, quickly and at the lowest cost possible, we use Purolator and Canada Post for all ground shipping. For all truck shipments we will use the most economical company. 

For expedited, next day or 2-day shipping, please call for quote.

Due to current Purolator and Canada Post shipping delays throughout Canada, deliveries may take longer than usual, please allow additional days for transit of orders and be aware that orders consisting of multiple boxes are sometimes delivered disassociated.


Truck Shipments

Oversized Items
will incur a minimum trucking charge of $180.

Some pallet items are heavier and will incur additional shipping charges.

Most truck shipments require a loading dock.  If you don't have a loading dock, please allow for charges of Liftgate Service of $70 (bring shipment to ground level) and/or Inside Delivery charge of $55. Shipping companies also charge a "Residential" fee for private residences, schools and any other building located in a Residential Area. This is an additional $80 on top of standard charges. Quotes for shipping are easily supplied upon request; please email for a quote.

All shipping charges originate from our warehouse in Pickering, Ontario. There is no additional duty, brokerage or import charges. TFH Canada ships within Canada Only.

Shipping To Remote Locations Within Canada:

Examples are:
Towns far from a shipper's hub; typically postal codes with two or more zero's
  • Towns that are infrequently served by shippers
  • Canada Post Air Stage Locations (where mail must be airlifted at certain times of the year)
Please allow an additional 4-9 days for delivery to these locations.
Also, please note that additional charges may be incurred for fly in service.  You will be contacted to approve the 
additional charges.

Some items cannot be shipped to remote locations, please call our office if you are unsure 905-492-9211 or email

Delivery Schedule

We aim to deliver your order as quickly as possible. You should receive your order within 3-5 business days under normal circumstances.  We stock 90% of our product in our Pickering warehouse and usually ship within 24 hours of receiving your order. However, longer lead times are necessary for custom-produced items.  From time to time some products are unavailable from our suppliers, we will ensure to keep you informed if this happens. If there is a delay, we will contact you as promptly as possible.

Back Orders

We do not have access to your credit card information, therefore you will be notified by the delivery note, phone, or email of any items in your cart that are temporarily out of stock. Items not in stock but still retailed will be charged with your order unless indicated to us otherwise. Items that are discontinued or no longer available will be removed from your invoice and a credit applied back to your card.