Return Policy Moratorium

What can I return? 

Effective immediately, our insurance provider has demanded that due to the range of medical needs of our customer and Covid-19, there is a moratorium on returns and exchanges for all products. We know that COVID-19 is spread through contact with the respiratory droplets produced by infected individuals when they cough, sneeze, or even when they laugh or speak, including by individuals who have not yet or who may never develop symptoms; the health and safety of our staff and customers is paramount.
Under pre-covid environments, returns for most new & unopened items sold by TFH Canada were accepted within 30 days of delivery for a full refund of the product cost.

Unauthorized returns will NOT be refunded under any conditions.

Does TFH Canada do replacements? 

We can only replace the exact item and version you ordered, and only if it is a manufacturing defect.
Unauthorized returns will NOT be refunded under any conditions.

Returning Large Items Delivered by Common Carrier

Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.

During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-877-509-7524 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.

After you have accepted delivery: If you discover a problem, call us at 1-877-509-7524. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we'll arrange for it to be picked up by a freight company.

Replacement Parts

We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1-877-509-7524 for assistance.