We guarantee your satisfaction that all of our products are delivered to you as described on the website. We cannot guarantee that products like oral function or fidget tools and toys will last a year as the therapeutic function of these items are unpredictable. All MSE products installed by TFH Canada come with a one-year warranty that covers normal and intended use. Abused products, or products used without adequate supervision will not be covered under our warranty. Please call us at 877-509-7524 if your product is defective.
We only accept Purchase Orders from Hospitals, Schools and Government Agencies that have a pre-approved TFH Canada Customer Account. Any other facility or person must pay by credit card or PayPal.
We accept Official Purchase Orders via website (use the shopping cart), fax (905-492-9233) or email firstname.lastname@example.org.
Making a purchase could not be easier. Just browse our products, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to ship and process the order.
Yes, we accept credit card payment. We accept Visa, MasterCard, and PayPal.
Statement of Policy
TFH equipment is designed and manufactured only for supervised therapeutic activity. This equipment must not be used unsupervised. It is the supervisor's responsibility to ensure that the equipment is appropriate for the individual, that it is used safely; and put away when not in use.
We cannot accept the return of inflatable, oral function, personal use, plush, or feeding products unless it is in its unopened, un used and in the original packaging. Please understand that we cannot cancel custom-made items in production, nor accept their return unless defective.
TFH equipment should not be modified. The instructions should be followed and the instruction sheets should be kept handy for reference by other supervisors.
Hours of Business
Our offices are open from 8:00AM to 5:30PM eastern time Monday through Friday. Call at other times to leave a message on our voice mail and we'll call you back as soon as we can.
Our toll free number is 877-509-7524.
Our fax number is 905-492-9233.
Our online shop www.TFHcanada.ca is open 24 hours a day, 365 days a year. Your can CHAT with us through our website as well.
For orders with a delivery address in Ontario, PEI, Newfoundland, Nova Scotia, or New Brunswick the HST will be applied to the total of your order, including the shipping costs. All other provinces pay GST only.
We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate.
Should a pricing error arise we will try to inform the customer, we reserve the right to supply at the true price or not to supply. Products may vary slightly in design and/or colour from the illustrations and are subject to change without notice.
Guarantee of Satisfaction
As you know, we have always been passionate about helping those involved with the challenges and joys of caring for people with alternative sensory needs. All our products are selected with great care to make play and learning opportunities available to everyone. Our reputation for quality is second to none, and all manufactured TFH products are guaranteed for one year. Products supplied by us but manufactured by are another are subject to the guarantee of that manufacturer.
Full Year Limited Warranty
All products manufactured by TFH are guaranteed against defects in materials and workmanship for one full year from date of shipment. Any such defect will be repaired or the products replaced, at our option, upon return to our offices. You must contact us for a return authorization before sending us any equipment at 877-509-7524. All equipment will wear with use and no guarantee is made against normal deterioration. We recommend you inspect all weight bearing, jointed, equipment fittings and supports to guard against injury. Any alterations of equipment or improper use of equipment will void our warranties.
Limitation of Liability
Our products are intended for supervised use and, even though we use the finest materials available, we cannot guarantee freedom from injury.
The supervisor assumes all risk of injury or applicability during use. All merchandise is sold under this condition, which no representative of the company can waive or change.
Damaged and Incomplete Shipments
Any obvious damage to the outer carton should be noted at the time of delivery. Describe any damage on the delivery receipt/bill of lading and obtain the driver's signature. All deliveries should be inspected immediately, and absolutely no later than 5 days after receipt. Any shortages or internal damage should be reported upon discovery. In the latter case, be sure to save the packaging along with the merchandise. In either case, call our customer service representative toll free at 877-509-7524 to advise us and arrange for resolution.