Placing An Order

 ⭐ Placing an Order (Fast, Secure & Hassle‑Free)

Ordering from TFH Special Needs Toys Canada is simple, safe, and designed to support families, schools, therapists, and organizations across Canada. We guarantee that all products are delivered as described, and we stand behind the quality of every item we manufacture or supply.
Some therapeutic items—such as oral motor tools and fidget products—naturally wear based on use. Because their lifespan depends on individual needs and intensity of use, we cannot guarantee how long they will last.

All MSE (Multi‑Sensory Environment) products installed by TFH Canada include a one‑year warranty covering normal, intended use.

If your product is defective, call 877‑509‑7524, and we will arrange a replacement or credit (if under warranty).

🛒 Easy Online Ordering
Ordering is simple:

We accept:

TFH Canada is an online‑only company. We do not offer resale opportunities.

💵 Everyday Fair Pricing
We believe every budget deserves equal respect.
TFH Canada does not offer discounts to any customer—ever.
Why?

🧾 Purchase Orders
We accept official Purchase Orders only from:

A pre‑approved TFH Canada Customer Account is required.
All others must pay by credit card or PayPal.
Submit POs via:

🛠️ Statement of Policy
TFH equipment is designed for supervised therapeutic activity only.
Supervisors are responsible for:

TFH equipment must not be modified.

Instruction sheets should be kept for reference.

🕒 Hours of Business

💳 Taxes

⚠️ Website Errors
We work hard to ensure accurate descriptions, dimensions, and pricing.
If a pricing error occurs, we will:

Products may vary slightly in colour or design.

⭐ Guarantee of Satisfaction

We are passionate about supporting individuals with sensory needs.
All TFH‑manufactured products include a one‑year limited warranty.
Products from other manufacturers follow their own warranty policies.

🛡️ Full Year Limited Warranty

TFH‑manufactured products are guaranteed for one year against defects in materials or workmanship.
Warranty does not cover:

You must obtain a Return Authorization Number before sending equipment back.

⚖️ Limitation of Liability

All products are intended for supervised use.
Even with high‑quality materials, injuries can occur if equipment is misused.
Supervisors assume all responsibility for safe use.

📦 Damaged or Incomplete Shipments

TFH Canada packages every order with care, but damage can occur in transit.
If the box looks damaged:

After delivery:

After 5 business days, we cannot replace or refund damaged items.
Call 877‑509‑7524 for assistance.