Terms & Conditions

Making A Purchase
We accept all major credit cards: Visa; Visa Debit; Mastercard; Mastercard Debit; AMEX & PayPal. Standard processing takes 1 to 2 business days.

Purchase Orders & Quotes
NHS and DofE customers can add a PO number to their orders and we will send an invoice with the goods. 
Alternatively click "Create a Quote" to generate a downloadable PDF to share for approval. 
We retain a copy in our system which we can quickly convert over the phone. 

Create An Account
When you register an account with us, our website will save your details for future use. You can keep track of orders, create a wishlist and join our product review rewards scheme!

Our Wishlist system works similar to a wedding or baby registry. You will need to register an account with us to create a Wishlist. On the product page, click the "Add to Wishlist" prompt under the "Add to Cart" button and your item will be added to your Wishlist. You can create several different Wishlists for holidays, birthdays, special occasions or products you are keeping an eye on. You will also be able to share these lists with friends, co-workers, or family members through social media, e-mail, or a direct link. They can then purchase items from your Wishlist by adding them to their shopping cart. 

Tax & VAT exemption 
VAT exemption is applicable for many of our products and can be claimed by parents/individuals who are buying for children and adults with additional needs. Claim VAT exemption on those items during the checkout process. Fill in the VAT exemption declaration where specified, taking your time to answer everything correctly. 

VAT exemption applies when goods are:
(a) Being purchased by an individual, a charity or with money voluntarily raised for use by a disabled person
(b) that the goods have been specifically designed for use by the disabled. (Such goods are identified online with the letters XV or otherwise clearly marked). 

VAT is chargeable to all customers within the European Union at 20%. Customers who reside outside the EU are VAT exempt.

Company VAT registration number: GB823847021 

We recognise that everyone is different and know that sometimes a product may not suit your needs. All of our products have a 1-year warranty and can be returned free of charge within 30 days for any reason (UK mainland only). Send an e-mail including your name, address, and order number to info@tfhuk.com to arrange a return. 

After 30 days all carriage costs must be borne by the customer. Returns that are not in a saleable condition will result in a credit of 60%. Warranty exclusions include but are not limited to failure to report defect in the warranty period, damage due to improper use or misapplication, the substitution of parts, and or a lack of proper maintenance. Refunds usually take 5-10 business days to appear on your statement.

Activity Toys: Important Information 
Play by nature is exciting and unpredictable. That said, user safety is of utmost importance. We recommend that all of our products are used under adult supervision. Pay special attention to to the minimum and maximum height, age, or weight restrictions and always use the safety equipment (seat belt, harness, lap bar, chain, etc.) provided. Equipment may also wear with use. We recommend regular maintenance for all play equipment, particularly weight-bearing activity toys.  

Custom Orders 
Custom or made-to-order items such as wall pads, floor pads, etc. can take up to six weeks to complete and are not eligible for returns. If you have any specific requirements or would like more information about custom products or installation please get in touch. 

Although every effort is made to ensure that descriptions, dimensions, pictures and prices are accurate, errors can occur. We appreciate your assistance and understanding when things aren't as they should be and reserve the right to revise prices/products before processing/dispatch.

Reaching Us
E-mail tfh@tfhuk.com or call us on + 44 (0)1299 827820 or write to us at:

5 Severnside Business Park,
Severn Rd,
DY13 9HT

Data Protection
We are ICO registered. No. ZA212821