Guarantee
We recognise that everyone is different and know that sometimes a product may not suit your needs. All of our products have a 1-year warranty and can be returned free of charge within 30 days for any reason (UK mainland only). Send an e-mail including your name, address, and order number to info@tfhuk.com to arrange a return.
After 30 days all carriage costs must be borne by the customer. Returns that are not in a saleable condition will result in a credit of 60%. Warranty exclusions include but are not limited to failure to report defect in the warranty period, damage due to improper use or misapplication, the substitution of parts, and or a lack of proper maintenance. Refunds usually take 5-10 business days to appear on your statement.
Custom Orders
We recognise that everyone is different and know that sometimes a product may not suit your needs. All of our products have a 1-year warranty and can be returned free of charge within 30 days for any reason (UK mainland only). Send an e-mail including your name, address, and order number to info@tfhuk.com to arrange a return.
After 30 days all carriage costs must be borne by the customer. Returns that are not in a saleable condition will result in a credit of 60%. Warranty exclusions include but are not limited to failure to report defect in the warranty period, damage due to improper use or misapplication, the substitution of parts, and or a lack of proper maintenance. Refunds usually take 5-10 business days to appear on your statement.
Custom Orders
Custom or made-to-order items such as wall pads, floor pads, etc. can take up to six weeks to complete and are not eligible for returns. If you have any specific requirements or would like more information about custom products or installation please get in touch.